Returns & Payment

RETURNS

If you are not 100% satisfied with your product we are happy to offer a full refund within 14 days of receiving the item. Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our products. To receive your refund please ensure the product is returned to us in a new, unworn condition with all the original packaging, including swing tags and labels. Cost of return is 10Euros within Ireland , 15 Euros within Uk and Europe and 20Euros outside of these regions.

For international customers customs duties, local sales taxes and handling charges are non refundable.

None of the above terms affect your statutory rights. These Terms of Use are governed by Irish law and the Irish courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. If you have any concerns please do not hesitate to contact us.

EXCHANGES

We will cover the cost of returns for all pieces that are being exchanged for a different size or style.
If you wish to exchange the item, please email hello@feri.ie and will be happy to help you find the right piece
 

HOW TO RETURN

If you are not satisfied with your product, please email hello@feri.ie and we will work swiftly to resolve the issue.  We will confirm with you once we receive your return and your refund has been completed. Please allow up to 10 working days to see the funds appear in your account, depending on your bank’s processing times.

PAYMENT

Upon receipt of your order, payment will be debited and cleared from your account. If the issuer of your payment card refuses to authorise payment to FéRí, we will not be liable for any delay or non-delivery.  Payment for the Products and all applicable delivery charges is taken in advance and all information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

 

DAMAGED GOODS

If, on receipt of your purchase, you find the goods have been damaged or the order is incorrect, we apologise. Please take a photo of the product and get in touch with us immediately on here. We will work swiftly to resolve the problem for you. 

COLOUR / PRINT VARIATIONS

We have taken care and attention to ensure that all the descriptions and colours of our products are accurate , however, due to the small batch / hand-made nature of the goods, colours may vary slightly depending on the product and the light in which the display photo was taken. 

 

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