Returns & Payment

RETURNS

If you are not 100% satisfied with your product we are happy to offer a full refund within 28 days. Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our products. To receive your refund please ensure the product is returned to us in a new, unworn condition with all the original packaging, including swing tags and labels.. If you wish to exchange the item, please return it and re-purchase from our Site. 

For international customers customs duties, local sales taxes and handling charges are non refundable.

None of the above terms affect your statutory rights. If you have any concerns please do not hesitate to contact us.

HOW TO RETURN

If you are not satisfied with your product, please email hello@feri.ie and we will work swiftly to resolve the issue.  We will confirm with you once we receive your return and your refund has been completed. Please allow up to 10 working days to see the funds appear in your account, depending on your bank’s processing times.

PAYMENT

Upon receipt of your order, payment will be debited and cleared from your account. If the issuer of your payment card refuses to authorise payment to FéRí, we will not be liable for any delay or non-delivery.  Payment for the Products and all applicable delivery charges is taken in advance and all information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

 

DAMAGED GOODS

If, on receipt of your purchase, you find the goods have been damaged or the order is incorrect, we apologise. Please take a photo of the product and get in touch with us immediately on here. We will work swiftly to resolve the problem for you. 

COLOUR / PRINT VARIATIONS

We have taken care and attention to ensure that all the descriptions and colours of our products are accurate , however, due to the small batch / hand-made nature of the goods, colours may vary slightly depending on the product and the light in which the display photo was taken. 

 

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